Return & Refund Policy
At The Cric Store, we strive to ensure you receive the best quality products. However, please note the following terms regarding returns and refunds:
No Return / No Refund Policy
We do not accept any returns or provide refunds for any reason except in the case of damaged products.
In Case of Damaged Product
If you receive a damaged item, the following conditions must be met to be eligible for a refund:
1. Unboxing Video is Mandatory
A clear and continuous opening video of the parcel from the moment the package is being opened is required. This video must clearly show the shipping label, the full unboxing process, and the damaged product.
2. Initiate Within 24 Hours
You must report the damage along with the unboxing video to us within 24 hours of delivery.
3. Return of the Damaged Product
The damaged item must be shipped back to our warehouse. The refund will only be initiated after we receive and inspect the returned product.
4. Shipping Costs
Return shipping charges (if applicable) are the responsibility of the customer unless otherwise discussed and confirmed by our support team.
Important Notes
Any complaint without an opening video will not be eligible for a refund.
Videos made after opening the package or edited clips will not be accepted.
No refund/return will be entertained for reasons such as change of mind, wrong size ordered, or delay in delivery due to courier issues.
For any concerns, feel free to reach out to our support team via WhatsApp or email.